People in Central Java say they have no idea about the mechanism of the new national health insurance (JKN) program, managed by the Social Security Management Agency (BPJS), or the application procedure to obtain coverage.
Rizki Akbar, from Ungaran in Semarang regency, said he had been forced to go to the Dr. Kariadi Hospital in the provincial capital city of Semarang because officials at his subdistrict administration could not explain the details of the new program, which came into force on Jan. 1, 2014.