Hari/Tanggal : Rabu/12 September 2018
13.00 – 14.00 : Registrasi
14.00 – 17.00 : Productivity and Healthcare: Improving Productivity Through People
Mr. Mike Podolinsky
Chief Executive Officer, Podolinsky Ltd. (Singapore)
Bagaimana meningkatkan produktivitas di rumah sakit dan fasilitas pelayanan kesehatan dengan berfokus pada SDM yang dimiliki. Peningkatan produktivitas yang optimal dapat dicapai dengan perencanaan untuk mengembangkan SDM, memutus hambatan, dan memberikan ruang kerja yang nyaman hingga menimbulkan suasana “kekeluargaan”.
18.00 – 19.00 : Power Dinner (VIP Gathering for Speakers, Moderators, and key HMA Partners) (*by Invite Only)
Hari/Tanggal : Kamis/13 September 2018
7.00 – 8.45 : Registrasi
8.45 – 9.25 : Opening Ceremony
9.25 – 9.45 : Plenary I
Are we Overbuilding?
Ms. Paula Wilson
President & CEO, Joint Commission International (USA)
Perencanaan merupakan aspek penting. Ketika kelompok rumah sakit, sistem kesehatan, pemerintah, dan lainnya berkeinginan untuk membangun fasilitas pelayanan kesehatan yang baru, mereka mempunyai pertimbangan untuk mempertemukan kebutuhan pelayanan akan keehatan di masa depan. Bagaimanapun atas segala perubahan tersebut, apakah kita membangun terlalu berlebihan?
9.45 – 10.05 : Plenary II
Digitalizing Healthcare: Medical devices, AI, and big data
Mr. Michael Retermann
Chief Operating Officer, Siemens Healthineers Managing Board
Dengan adanya peningkatan kebutuhan obat berbasis bukti, digitalisasi dalam pelayanan kesehatan penting untuk dipersiapkan untuk masa depan
10.05 – 10.25 : Plenary III
Value-Based Healthcare Delivery and Pricing – restructuring health care systems around the globe with the overarching goal of value for patients
Dr. Keith Lim
Group Chief Value Officer, Value Driven Outcome Office, National University Health System (Singapore)
Pelayanan kesehatan berbasis nilai merupakan kunci perkembangan dalam menganggapi perubahan pembiayaan di pelayanan rumah sakit dimana dokter dan rumah sakit dibayar berdasar hasil ksehatan pasien. Sesi ini akan dibahas tentang penciptaan nilai dalam pelayanan, bagaimana nilai dijelaskan, dan mentransformasi keluaran dan biaya untuk setiap pasien.
10.25 – 10.45 : Plenary IV
Positioning Asia as the hub for medical tourism
Assoc. Prof. Somsak Chaovisitsaree
M.D., Chief Executive Officer / Medical Director, Bumrungrad International Hospital (Thailand)
Sesi ini berkaitan dengan bagaimana posisi dan daya saing di tingkat region.
10.45 – 11.30 : Networking Break (Coffee at the Expo Hall)
11.00 – 11.15 : Tech Talk by Wolters Kluwer
Special Interest Session A
(11.30 – 13.00)
Lotus 7 : Hospital Investment Forum
Mr. Vishal Bali,
Asia Head – Healthcare, TPG Growth (India)
Diskusi panel yang berfokus pada beberapa cara rumah sakit untuk memiliki keberlanjutan secara financial
Forum A : The rise of healthcare sector in the region
1. Budiraharjo Legowo, Chief Finance Officer, Siloam Hospital Group (Indonesia)
2. Truong Vinh Long, Healthcare Managing Director, Hoa Lam Corporation (Vietnam)
3. Norzifiah Abdul Aziz, Chief Finance Officer, Ramsey Sime Darby Health Care (Malaysia)
Membahas perkembangan dan ekspansi dari berbagai kelompok pelayanan kesehatan di Asia Pasiffi dan bagaimana bisnis mereka dapat berkembang di wilayahnya.
Forum B : Driving growth: Investing & funding of healthcare & hospitals in AP
1. Vishal Bali, Asia Head – Healthcare, TPG Growth (India)
2. Hareesh Nair, Managing Director, Fosun Healthcare Holdings, Asia Pacific
3. Alexandre Fernandes de Oliveira, Chief Investment Officer, International Finance Corporation (Hong Kong)
Mengidentifikasi perkembangan pelayanan kesehatan, pilihan sumber keuangan, penyandang dana yang dapat berinvestasi, serta peran pemerintah sebagai modal eksternal.
Forum C : Leveraging healthcare partnerships, joint ventures, & co-branding
Mr. Vishal Bali, Asia Head – Healthcare, TPG Growth (India)
Lotus 5 & 6 : Safety, quality, & accreditation
Beberapa topik yang akan dibahas mengenai alat dalam meningkatkan keamanan pasien, menyediakan kualitas pelayanan kesehatan yang lebih baik, dan terakrediasi sebagai standar dalam menyelenggarakan pelayanan kesehatan oleh rumah sakit.
A1. How facilities design affect patient safety and quality
1. Rene Domingo, Professor, Asian Institute of Management (Philippines)
2. Paul Chang, Vice President of Accreditation, Standards and Measurement, Joint Commission International (USA)
3. Seang Teak Tan, Group Chief Operating Officer, Hoan My Medical Corporation (Vietnam)
Lotus 3 & 4 : Healthcare 4.0
Diskusi berkaitan dengan inovasi terbaru untuk meningkatkan kinerja manajemen rumah sakit. Salah satu topik yang akan dibicarakan adalah bagaimana rumahsakit bertransformasi untuk kebutuhan masa depan.
A2. Big data, robotics and AI in the healthcare sector and how it improves hospital service and quality of care
1. Timothy Low, Board Director, Farrer Park Hospital (Singapore)
2. Junichi Taguchi, Chief Medical Director, Tokyo Midtown Clinic / Director, Center for Advanced Medical Science and Technology at
Tokyo Midtown (Japan)
3. Tada Tomohiro, Professor, Department of Surgical Oncology, University of Tokyo / Director, The Institute of Gastroenterology &
Proctology (Japan)
Lotus 1 & 2 : Talent management
Diskusi meliputi strategi – strategi untuk menarik dan melatih tenaga ahli serta mempersiapkan pemimpin di masa depan.
A3. Winning the war for healthcare talent strategies to attract and keep talent
1. Mike Podolinsky, Chief Executive Officer,Podolinsky Ltd. (Singapore)
2. Tullawat Pacharapha, Chief Operating Officer, Vejthani Hospital (Thailand)
Lotus 12 : Patient care & engagement
Diskusi akan berfokus pada EQ rumah sakit. Mendesain program pengalaman pasien untuk meningkatkan pelayanan pada pasien dan meningkatkan loyalitas pasien.
A4. Building your hospital brand and patient loyalty through excellent patient care and engagement
1. Girdhar Gyani, Director General, Association of Healthcare Providers India
2. Jason Wolf, President, The Beryl Institute (USA)
Special Interest Sessions B
(14.30 – 16.00)
Lotus 7 : JCI CEO Forum: Integrated care: Is your hospital future-ready?
1. Phua Tien Beng, Chief Executive Officer, Singapore Operations Division, Parkway Pantai Limited (Singapore)
2. Mohamed Ali Karkoukli, Acting GroupChief Total Quality Officer, Corporate Total Quality Division, Abu Dhabi Health Services Company – SEHA (UAE)
3. Poramaporn Prasarttong-Osoth, Chief Operating Officer, Bangkok Dusit Medical Services / CEO Group 1, Bangkok Hospital / Board of Director, Bangkok Dusit Medical Services PCL (Thailand)
4. Assoc Prof. Visit Vamvanij, Director, Siriraj Hospital (Thailand)
Salah satu fitur dari rumah sakit masa depan adalah pelayanan yang terintegrasi, menyediakan pelayanan tidak hanya di rumah sakit namun juga di komunitas.
Lotus 3 & 4 : Safety, quality, & accreditation
B1. Creating cost effective care while ensuring quality service and patient safety
1. Sandhya Mujumdar, Deputy Director, Medical Affairs, National University Hospital (Singapore)
2. Thomas Joseph Schaefer, Group Chief Quality & Medical Affairs Officer, Hoan MyMedical Corporation (Vietnam)
Diskusi akan berkaitan tentang apakah yang dimaksud perawatan yang berpusat pada pasien, apakah kualitas akan meningkatkan biaya, dan bagaimana memprioritaskan kualitas dan keluaran dengan memanfaatkan waktu dan uang untuk hasil yang maksimum.
Lotus 12 : Healthcare 4.0
B2. Implementing EHR/EMR in Asia: challenges and opportunities
1. Hing-Loi Hui, Chief Systems Manager, Hong Kong Hospital Authority (Hong Kong)
2. Brett C. Medel, Group Chief Information Officer, The Medical City (Philippines)
Diskusi akan melihat bagaimana region dapat mengadopsi dan mengimplementasikan EHR/EMR dalam organisasi mereka, melihat alternatif dari tingginya biaya pada teknologi, dan mengidentifikasi tujuan pengukuran interoperabilitas dan implementasi solusi yang efektif.
Lotus 5 & 6 : Talent management
B3. How to build an effective team and culture among doctors, junior residents, nurses, and allied health workers
1. Benedict Stanberry, Principal, IHLM (UK)
2. Merle L. Salvani, President, Philippine Nurses Association (Philippines)
3. Sallyanne English, Worldwide Senior Industry Solutions Manager – Healthcare,Microsoft (Australia)
Mengidentifikasi seorang yang unggul dari berbagai divisi, strategi yang diterapkan dalam kelompok staf rumah sakit, berbagai training dan kegiatan yang berfokus pada komunikasi efektif sebuah kelompok, dan implementasi budaya terbuka dan memberi dan memproses setiap feebcak.
Lotus 1 & 2 : Patient care & engagement
B4. How to build a hospital which improves the patient and caregivers’ experience
1. Nick Robinson, Director, VK Architects &Engineers, Asia Pacific
Dr. Vibash Wijeratne, Medical Director,Ninewells Hospital (Sri Lanka)
2. Paul Barach, Clinical Professor, WayneState University School of Medicine (USA)
Diskusi akan berkaitan dengan analisis biaya dan manfaat sebelum dan sesudah pengembangan, pelibatan berbagai divisi dan pasien dalam gambaran pengembangan fasilitas, menarik pasien dengan inovasi dan mendesain rumah sakit luar biasa.
16.00 – 16.30 : Networking Break
16.00 – 16.30 : Launch and beer reception
Special Interest Session C
( 16.30 – 18.00)
Lotus 7 : Value Creation Forum
1. Eric Finkelstein, PH.D, M.H.A, Professor of Health Services and Systems Research, Duke-NUS Medical School / Executive Director, Lien Centre for Palliative Care (Singapore)
2. Kantaporn Harnphanich, Chief Marketing Officer, Bangkok Chain Hospital (Thailand)
Bagaimana mengimplementasikan tantangan dalam pelayanan kesehatan berbasis nilai. Mendefinisikan nilai dari sudut pandang pasien dan rumah sakit, dan bagaimana pelayanan kesehatan berbasis nilai akan merubah pelayanan di rumah sakit.
Lotus 5 & 6 : Safety, quality, & accreditation
C1. How to reduce medical errors: nurses and doctors perspective
1. Quek Swee Chye, Chairman, Medical Board, National University Hospital (Singapore)
2. Amitabh Saxena, Chief Executive Officer, Anexas (India)
Bagaimana membuat standar prosedur dan kebijakan seperti Six Sigma, apakah pekerjaan yang berlebihan menyebabkan terjadinya eror, dan penggunaan teknologi dan sofware sebagai tambahan sistem.
Lotus 12 : Healthcare 4.0
C2. Becoming a smart hospital: Why and how
1. A. Heri Iswanto, Deputy Dean of Academics, Faculty of Health Science, University of Pembangunan Nasional “VETERAN” Jakarta (Indonesia)
2. Paul Barach, Clinical Professor, Wayne State University School of Medicine (USA)
Mendefinisikan bagaimana smart hospital dan bagaimana rumah sakit dapat mengadopsinya, tantangan serta manfaat dari smart hospital, dan pentingnya faktor sumber daya manusia dalam mendesain smart hospital di masa depan.
Lotus 3 & 4 : Talent management
C3. How to learn effective communication and teamwork to improve service
1. Laksono Trisnantoro, Lecturer and Researcher, Gadjah Mada University(Indonesia)
2. Richard Lirio, Chief Operating Officer,Tagaytay Medical Center (Philippines)
Membina komunikasi terbuka di dalam sebuah team serta penggunaan perangkat online serta berbagai jenis program untuk peningkatan efisiensi dan produktivitas.
Lotus 1 & 2 : Patient care & engagement
C4. How to provide premium care and keep a sustainable way for the hospital
1. Karin Jay, Vice President, Global Services, Planetree
2. Kittinan Anakamanee, Chief Executive Officer, The Healthcare Accreditation Institute (Thailand)
Membantu perawat ddan staf medis dalam menyediakan pelayanan premium pada pasien dan manajemen rumah sakit yang berkelanjutan.
18.00 – 19.30 : Welcome Reception and Fellowship Night
“Celebrating Amazing Thailand”
Hari/Tanggal : Jumat/14 September 2018
9.00 – 9.05 : Flag Exchange Ceremony
9.05 – 9.45 : Plenary V (Panel Discussion)
Preparing for a hospital without walls: learning from the e-commerce retail takeover
1. Chamaree Chuapetcharasopon, Chief Operating Officer, CP Medical Center (Thailand)
2. Budiraharjo Legowo, Chief Finance Officer, Siloam Hospital Group (Indonesia)
3. Datuk Dr. Kuljit Singh, Medical Director, Prince Court Medical Centre (Malaysia)
Diskusi berkaitan dengan transformasi digital untuk rumah sakit masa depan, melihat trend terbaru dalam pelayanan kesehatan, dan evolusi peran rumah sakit dan bagaimana dapat menuju e-health.
9.45 – 10.15 : Plenary VI
Aging Countries: What we have to do to be well prepared?
1. Bunloo Siriphanich, President of the Board, Mahachai Hospital Group / President, Foundation of Thai Gerontology Research and Development Institute (Thailand)
2. Orapitchaya Krairat, Pediatric Ramathibodi Hospital Mahidol (Thailand)
10.15 – 10.45 : Plenary VII
Debate Forum Technology VS Touch – What defines better care
1. “Touch” Panel
Mr. Bhavdeep Singh, Chief Executive Officer,Fortis Healthcare (India)
2. “Technology” Panel
Dr. Mohamed Hamdy, Group Chief Operational Office, Al Salama Hospital (UAE)
10.45 – 11.00 : Benefits of creating an ASEAN Private Hospitals Association
Dr. Surapong Ambhanwong, Adviser, The Private Hospitals Association of Thailand
11.00 – 11.30 : Networking Break
11.15 – 11.30 : Tech Talk by IHLM
Special Interest Session D
(11.30 – 13.00)
Lotus 7 : HF Senior Management Symposium
Bagaimana meningkatkan ketahanan rumah sakit; solusi dalam menghadapi ancaman dan memastikan segala kegiatan yang berkelanjutan
Chairperson: Dr. Eric de Roodenbeke, Chief Executive Officer, International Hospital Federation (Switzerland)
Speaker
1. Erin Downey, Adviser – Health Unit, Health Care in Danger,International Committee of the Red Cross (Switzerland)
2. Dr Koichi Tanigawa, MD, PHD, Vice President, Fukushima Medical University / Director, Fukushima Global Medical Science Center (Japan)
3. Hamidreza Khankeh, Professor,University of Social Welfare and Rehabilitation Sciences / Affiliated Professor, Department of
Clinical Science and Education, Karolinska Institute (Sweden)
Lotus 5 & 6 : Safety, quality, & accreditation
D1. What is a patient safety culture and challenges in creating one
1. Kaushik Banerjea, Director Medical Services, Portland District Health (Australia)
2. Arif Mahmud, Director Medical Services, Apollo Hospitals Dhaka (Bangladesh)
3. Thomas Kozlowski, Principal Consultant,Joint Commission International (USA)
Menjelaskan budaya rumah sakit dan keamanan pasien, menunjukkan budaya terkini rumah sakit dan tantangan yang sedang dihadapi untuk memastikan keamanan pasien, dan transformasi budaya rumah sakit serta efeknya pada keamanan pasien dan pelayanan rumah sakit itu sendiri.
Lotus 3 & 4 : Healthcare 4.0
D2. Integrating human touch and innovation
1. Bhavdeep Singh, Chief Executive Officer,Fortis Healthcare (India)
2. Surangkana Techapaitoon, Deputy Chief Executive Officer, Samitivej and BNH Group of Hospitals / Hospital Director, Samitivej
Children’s Hospital (Thailand)
3. Dr. Nasronudin, Dr., SpPD., KPTI., FINASIM, President, Indonesian State University Hospital Association / Director, Universitas Airlangga Hospital (Indonesia)
Mengetahui kapan teknologi dikatakan berlebihan, meninjau lebih jauh hubungan terkini antara dokter dan pasien di Asia, serta mendiskusikan tentang dokter/pasien menuju 2025.
Lotus 12 : Patient care & engagement
D4. Continuous engagement with the community through social media platforms
1. Benedict Stanberry, Principal, IHLM (UK)
2. Dilshaad Ali Abas, Group CEO, Avivo Group of Hospitals (UAE)
Bagaimana melatih dan mempersiapkan staf rumah sakit, merekrut dan mengajak CEO untuk masuk dalam industri pelayanan kesehatan, serta mempersiapkan peran CEO yang berdampak pada ekspansi operasional dan pertumbuhan rumah sakit.
13.00 -14.30 : Luch Break
13.30 – 13.45 : Tech Talk by Orion Health
14.00 – 14.15 : Tech Talk by NTT Communications
Special Interest Session E
(14.30 – 16.00)
Lotus 7 : ASEAN Harmonization Forum – the how and its impact
Chairperson: Dr. Yash Paul Bhatia, Managing Director, Astron Hospital &
Healthcare Consultants & Astron Institute of Social Sciences, India
Speakers:
1. Tonang Dwi Ardyanto. Vice Director, Medical Services, Education and Research, Sebelas Maret University Hospital (Indonesia)
2. Dilshaad Ali Abas, Group CEO, Avivo Group of Hospitals (UAE)
Diskusi akan menjelaskan bagaimana pelayanan kesehatan dapat diintegrasikan di lingkup ASEAN, meninjau manfaat dan tantangan integrasi pelayanan di ASEAN, peralatan dan model yang dapat digunakan untuk harmonisasi pelayanan kesehatan, serta asuransi dalam pelayanan kesehatan dan dampaknya pada komunitas ASEAN
Lotus 3 & 4 : Safety, quality, & accreditation
E1. How accreditation can impact commercial outcomes
Dr. Paul Chang, Vice President of Accreditation, Standards and Measurement, Joint Commission International (USA)
Melihat tantangan dan manfaat dari akreditasi pelayanan yang diberikan, bagaimana rumah sakit mempersiapkan untuk akreditasi dan menunjukkan sebagai rumah sakit yang telah siap diakreditasi, serta menjelaskan pilihan akreditasi untuk peningkatan pelayanan rumah sakit.
Lotus 5 & 6 : Healthcare 4.0
E2. Getting ready for an integrated health system to prevent sickness and promote wellness
1. Hiroshi Takenaka, President, Kyoto Prefectural University of Medicine (Japan)
2. Dr Dirk F. de Korne, Deputy Director,Medical Innovation & Care Transformation, KK Women’s and Children’s Hospital / Adjunct Assistant Professor, Health Services & SystemsResearch, SingHealth Duke-NUS Academic Medical Centre (Singapore)
3. Laila Al Jassmi, CEO and Founder, Health Beyond Borders (UAE)
Integrasi sistem kesehtan terkini yang diimplementasikan di ASIA serta bagaimana mengintegrasikan sistem kesehtan lebih sistematik
Lotus 1 & 2 : Talent management
E3. Motivating employees to increase patient satisfaction
1. Anupam Sibal, Group Medical Director,Apollo Hospitals Group (India)
2. Made Indra Wijaya, M.H.A., Hospital Director, Bali International Medical Centre Hospital (Indonesia)
3. Thomas Kozlowski, Principal Consultant, Joint Commission International (USA)
Bagaimana pentingnya membangun budaya rumah sakit yang menjaga para karyawannya, serta strategi – strategi yang dapat digunakan untuk menjaga motivasi para karyawan, serta menggunakan teknologi dan inovasi sebagai alat untuk mempermudah pekerjaan
Lotus 12 : Patient care & engagement
E4. Preparing for elderly care
1. Mohamed Hamdy, Group Chief Operational Office, Al Salama Hospital (UAE)
2. Rustico Jimenez, President, Private Hospitals Association of the Philippines, Inc.
Diskusi akan berkaitan dengan bagaimana teknologi dan inovasi dapat berdampak pada pelayanan rumah sakit dan pengalaman bagi pasien serta alat dan metode yang dapat diadopsi rumah sakit dalam mempersiapkan pelayanan
16.00 – 16.30 : Networking Break
16.30 – 17.30 : Featured Forum
A take on the medico-legal aspect of the healthcare industry
Chairperson: Dr. Huberto Lapuz, President,Philippine Hospital Association (Philippines)
Speakers:
1. Leo Olarte, MD, Professor of Law &Medicine, Far Eastern University Institute of Medical / Adventist University of the Philippines & University of the East College of Law / Medical Director, Calbayog Adventist Hospital (Philippines)
2. Paul Barach, Clinical Professor, Wayne State University School of Medicine (USA)
16.30 – 17.30 : Featured Roundtable (by invite only)
1. Anurag Bhargava, Marketing Director, Abbott, Asia Pacific
2. Pankaj Khater, Marketing Manager, Abbott, Asia Pacific
Best Practice Presentation
(16.30 – 17.45)
Lotus 1 & 2 :
Patient Safety Projects:
16.30 – 16.45 : Reducing Hospital Acquired MRSA Nosocomial Infection: – A Patient’s Safety Initiative by KK Women’s and Children’s Hospital (Singapore)
16.45 – 17.00 : Evidence to Practice-We are a Family centered Neonatal care unit by Medcare Women & Children Hospital (UAE)
17.00 – 17.15 : Every Voice Matters, Speak Up for Safety and Make It Safe to Speak by KK Women’s and Children’s Hospital (Singapore)
Community Involvement Project:
17.15-17.30 : Conflict to Connect; Heart to Heart by Bangkok Hatyai Hospital (Thailand)
Talent Development Project
17.30 – 17.45 : Simple Move to Improve creation of one team for one goal-(Speak the same language and think the same thinking by Aster-Sanad Hospital (Saudi Arabia)
Lotus 3 & 4
Community Involvement Projects:
16.30 – 16.45 : Reducing Health Inequility and Improving Health Statusby Myat Taw Win Hospital (Myanmar)
16.45 – 17.00 : Improving patient satisfaction index using combined service excellence programme and IHIvvirtual breakthrough series collaborative by BIMC Hospital – Siloam Hospitals (Indonesia)
Cost Reduction Projects:
17.00 – 17.15 : Project War On Waste (WOW) by Appollo Hospitals Group (India)
17.15 – 17.30 : The Padraig Harrington Renewable Energy System by The Handa Foundation (Cambodia)
Customer Service Projects:
17.30 – 17.45 : To improve the hematological and oncological inpatient children’s medical experience by the ward caring school by Pediatric Hematology Department, Wuhan Union Hospital of China
Lotus 11
Hospital CEO of the Year Projects
16.30 – 16.45 : Eight-dimensional space model, a golden key for the core competitiveness enhancement of hospital by Affiliated Hospital of Chifeng University
(China)
16.45 – 17.00 : The Outstanding Director Of Universitas Airlangga Teaching Hospital: Transforming Hospital Governance Towards The Vision by Teaching Hospital of Airlangga University (Indonesia)
Innovations in Healthcare Technology Project
17.00 – 17.15 : Automated Hand Hygiene Notification Machine Learning System by KK Women’s and Children’s Hospital (Singapore)
Most Improved Thai Hospital Project
17.15 – 17.30 : Samitivej ; Hospital of Choice by Samitivej Hospital (Thailand)
Mobile and online services Project
17.30 – 17.45 : Telehealth for Speech Language Therapy Service by KK Women’s and Children’s Hospital (Singapore)
Lotus 12
Facility Management and Financial Improvement Projects
16.30 – 16.45 : Medical Gas Safety Management In Hanh Phuc International Hospital by Hanh Phuc International Hospital (Vietnam)
16.45 – 17.00 : Clean up for Patient Safety by KK Women’s and Children’s Hospital (Singapore)
17.00 – 17.15 : NHG 1-Health’s Improvement Journey by Tan Tock Seng Hospital (Singapore)
Nursing Excellence
17.15 – 17.30 : Reducing Medication Administration Error Focusing on Compliance to Medication Administration Protocol by ParkCity Medical Centre (Malaysia
17.30 – 17.45 : Nurses at the Forefront of Patient Experience: A Multi-Modal Approach in Improving Nursing Service by Asian Hospital and Medical Center
(Philippines)
Hari/Tanggal : Sabtu/ 15 September 2018
8.30 – 9.00 : Meet-up at Ground Floor Lobby, Bangkok Convention Centre (30-minutes travel time)
9.00 – 11.30 : Hospital Tour Visits:
i. Bangkok Hospital
ii. Bumrungrad International Hospital
iii. World Medical Hospital
11.30 – 12.00 : Delegates head back to Centara Grand
