Materi Hospital Management Asia 2019

 A shift in delivering care through tele-rounding

Mr. Paul S. Young, MBA, CHE, LBBP, Administrator, Community Hospitals West, Health PEI (Canada)
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A1. How to adapt to international guidelines to improve patient safety and health outcomes

• Addressing Asia’s gaps with international standards
• International companies providing/governing accreditations
• The organisation perspective: A whole system change in cognitive behaviours and safety culture for a better health outcome

• Dr. Gerardo Manzo, Deputy Executive Director, Philippine Heart Center (Philippines)
• Dr. Thomas Kozlowski, Principal Consultant, Joint Commission International (USA)
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• Ms Pang Nguk Lan, Chief Risk Officer, KK Women’s and Children’s Hospital (Singapore)

Moderator: Dr. Wasista Budiwaluyo, Vice Chairman, International Relation Compartment, PERSI (Indonesian Hospital Association)

A2. How to ensure patient safety and improve health outcomes with technology

• Latest healthcare technology available and being used in the region
• Use of AI and digital in improving patient safety and outcomes
• The future: What are the new techs to look forward to

• Dr. Sunil K Khetarpal, COO & MS, Rajiv Gandhi Cancer Institute and Research Centre (India)
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• Mr. Vijay Subramaniam, Business Director for Molecular & CT Imaging - ASEAN, GE Healthcare (Singapore)
• Dr. Sitt Paing, General Manager, ICT and Innovation Department, Pun Hlaing Siloam Hospital (Myanmar)

Moderator: Dr. Junichi Taguchi, Chief Medical Director, Tokyo Midtown Clinic / Director, Center for Advanced Medical Science and Technology, Tokyo Midtown (Japan)

A3. How to encourage staff to follow standard quality programs for better healthcare outcomes

• Workforce productivity: how to improve? Value creating vs non-value creating activity in a value based and digitalized setting
• How to ensure quality of care in high workload areas
• How communication, empathy and intuition standards can help in healthcare improvement

• Prof. Rene Domingo, Professor, Operations Management Department, Asian Institute of Management (Philippines)
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• Dr S Narayani, Zonal Director (Mumbai), Fortis Healthcare (India)
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• Dr. Kazuhito Nakamura, Director, Department of Neurosurgery, Suisyoukai Murata Hospital (Japan)
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Moderator: Dr Su Le, Chief Executive Officer, Vinmec Central Park Hospital (Vietnam)

A4. Delivering high-value care that concentrates on the patient experience to improve health outcomes

• How to set up an impactful patient experience program
• Using measurement and data analysis for quality improvement in hospital operations to improve patient experience
• The role of nurses as patient advocates in improving healthcare services

• Dr. Ralph Wiegner, Vice President, Global Head of Improving Patient Experience and Marketing Strategy, Siemens Healthineers
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• Dr. Sandhya Mujumdar, Deputy Director, Medical Affairs, National University Hospital (Singapore)
• Assoc Prof. Susanna Lee, Associate Professor (Nursing Practice), LKS Faculty of Medicine, The University of Hong Kong

Moderator: Ms. Nguyen Thuc Anh, Chief Executive Officer, Hanh Phuc International Hospital (Vietnam)

B1. How to create a culture that is safe for patients and improve outcomes

• Creating a culture of safety – patient centered care in the hospital
• Designing a program to promote a safety culture: ‘Gemba Power Walk’ a practical empathy program enhances patient safety culture of Hanh Phuc International Hospital
• Vanderbilt; a patient safety program to promote a culture of openness and transparency

• Dr. Juan Lucas Rosas, Quality Management Director, FV Hospital (Vietnam)
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• Dr. M Zakirul Karim, Senior Adviser & Quality Management Director, Hanh Phuc International Hospital (Vietnam)
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• Dato’ Dr. Jacob Thomas, Chairman of the Board of Directors, Ramsay Sime Darby Health Care (RSDHC) Group (Malaysia)

Moderator: Prof. Rene Domingo, Professor, Operations Management Department, Asian Institute of Management (Philippines)

B2. How to leverage technology and get closer to patients to enhance patient experience and improve outcomes

• AI solutions to make hospitals smarter
• Use of telemedicine, automated patient satisfaction processes and queuing tools
• Wearables and trackers

• Dr. Ralph Wiegner, Vice President, Global Head of Improving Patient Experience and Marketing Strategy, Siemens Healthineers
• Mr. David Thomas Boucher, Chief Business Transformation Officer, Bumrungrad International Hospital (Thailand)
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• Mr. Bao Tran, Planning and Marketing Director, City International Hospital (Vietnam)

Moderator: Dr. Arif Mahmud, Senior General Manager, Apollo Hospitals Dhaka (Bangladesh)

B3. Financial perspective: The impact of universal healthcare and best ways to implement and adapt in the Asia Pacific region

• Philippine perspective: How to manage delayed payments of government agencies to private hospitals
• Indonesia perspective: How the implementation of UHC affects the hospitals in the country
• Japan perspective: Implementation of UHC and the impact on the journey of international patients
• Middle east perspective: How a successful UHC implementation impacted the nation and how it will be used in the future

• Dr. Rustico Jimenez, President, Private Hospitals Association of the Philippines, Inc.
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• Prof. Laksono Trisnantoro, Professor, Health Policy and Administration, Faculty of Medicine, Gadjah Mada University / Director, Graduate Programme, Hospital Management, Gadjah Mada University (Indonesia)
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• Dr Sumihito Tamura, Associate Professor, Graduate School of Medicine and Faculty of Medicine, The University of Tokyo / Director, International Medical Center, The University of Tokyo Hospital (Japan)
• Dr. Dilshaad Ali Abas, Group CEO, Avivo Group (UAE)
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Moderator: Dr. Yasunobu "Sunny" Iwasaki, Ph.D., MBA, Professor, Graduate School of Urban Management, Innovation in Healthcare Course, Osaka City University (Japan)

B4. How to improve patient flow to reduce waiting time and improve health and financial outcomes

• Utilising IT innovation such as Apps for online portals, e-prescriptions, and for faster admission and discharge. Communication and handoffs plan a role in improving patient flow, safety, and experience
• Case example: The efficacy of "Rapid Response Team of Inha University Hospital"
• Case example: How AKUH transformed ED and reduced LOS and its impact to the hospital services

• Dr. Thomas Kozlowski, Principal Consultant, Joint Commission International (USA)
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• Dr. Jung Soo Kim, Director, Inha Rapid Response Team / Chief, Department of Hospital Medicine, Inha University Hospital / Assistant Professor, Department of Internal Medicine, College of Medicine, Inha University (South Korea)
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• Ms. Erum Gonsalves, Senior Manager, Transformation, Aga Khan University Hospital (Pakistan)
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Moderator: Dr. Sunil K Khetarpal, COO & MS, Rajiv Gandhi Cancer Institute and Research Centre (India)

B5. Joint Commission International CEO Forum

What are the key challenges that leaders are facing today and how are they shaping their enterprises to drive favourable outcomes?

The session will focus on Healthcare Industry environmental dynamics and key trends in delivering quality patient care and safety – regulatory dynamics, technology impact, competitive dynamics, people dynamics and needs (clinical staff, administrative staff, patients and caregivers, etc.)

• Ms. Lê Thúy Anh, Chief Executive Officer, Vinmec Healthcare System (Vietnam)
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• Dr. Junichi Taguchi, Chief Medical Director, Tokyo Midtown Clinic / Director, Center for Advanced Medical Science and Technology, Tokyo Midtown (Japan)
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• Dr. Jong-hoon Park, Chief Executive Officer, Korea University Anam Hospital (South Korea)
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Moderator: Ms. Paula Wilson, President & CEO, Joint Commission International (USA)

C2. How to improve healthcare services with the use of end-to-end hospital administrative software

• Setting up EMRs to improve healthcare records
• Case study: Using technology for productivity and better patient care (Project E.R.R.A.N.D)

• Mr. Emmanuel Pajarillaga, Staff Nurse, Intensive Care Unit, Cardinal Santos Medical Center (Philippines)
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Moderator: Mr. Md. Mostafizur Rahman, Medical Record Manager, FV Hospital (Vietnam)

C3. How to develop leaders from within the organisation to ensure succession

• Developing leadership virtues
• Case study: Hospital manager/c-level program

• Prof. Anupam Sibal, Group Medical Director and Senior Pediatrician, Apollo Hospital Group (India)
• Dr. Roswin Rosnim Djaafar, Chief Operating Officer, Brawijaya Hospital Antasari (Indonesia)
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Moderator: Dr. Koh Hau Tek, Chief Medical Officer (Dy), Jiahui Health (China)

C4.1 How to train management and middle managers in handling finances to improve the hospital’s financial outcome.
Looking at how to control inventory cost-efficiently: looking at materials used and cost across all hospitals

C4.2 [CFO PANEL] Financial management: cost efficiency vs cost reduction

• How to effectively manage hospital accounts receivables
• How to provide the best care while addressing rising cost in healthcare

C4.3 Case study: How regulation of professional fee for medical professionals can help improve the healthcare services; the Malaysian Perspective

C4.4 How to work with private healthcare investors to expand the hospital services and capacity

C4.1 Dr. A. Heri Iswanto, Deputy Dean of Student Affairs and Cooperation, Faculty of Health Science,  University of Pembangunan Nasional "VETERAN" Jakarta (Indonesia)
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C4.2 [CFO PANEL]

• Ms Portia Jayamaha, Finance Director, Hemas Hospital (Sri Lanka)
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• Ms. April Charmaine Tamba-Dalguntas, Finance Director, Ciudad Medical Zamboanga (Philippines)
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C4.3 Dr Harshinderjeet Singh A/L Jeswant Singh, Senior Principal Assistant Director, Medical Practice Division, Ministry of Health Malaysia

C4.4 Ms. May Lo, Senior Vice President, Quadria Capital Investment Management
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Moderator: Ms Ch’ng Lin Ling, Hospital CEO, ParkCity Medical Centre (Malaysia)

C5. Leverage the power of the Laboratory’s unique position as a data epicentre to create Greater Value: Better Outcomes, Improved Revenue & Profitability

• Introduction – Integrated Clinical Care & Univants of Healthcare Excellence
• Unifying for Measurably Better Healthcare Outcomes for Patients, Payors, Clinicians and Health Systems –Case Study
• Lab of the Future: How this will reshape the way healthcare is delivered
• How to Implement Healthcare Transformation in your Hospital – Clinical Decision Support and Change Management 

• Mr Anurag Bhargava, Area Marketing Director, Asia Pacific,Abbott Diagnostics
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• Dr. Ellie Dow, Consultant Chemical Pathologist, Ninewells Hospital (UK)
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• Mr Khosrow Shotorbani, CEO, Lab 2.0 Strategic Services/ Former CEO & President, TriCore Reference Labs
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• Dr. Pankaj Khater, Marketing Lead, Abbott Diagnostics
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Moderators: Ms. Patricia Ravalico and Dr. Pankaj Khater

Plenary 5: Sustaining Patient Safety Improvement Programs in Developing Countries

Ms. Paula Kent, Patient Safety Specialist, Global Collaborations, Armstrong Institute for Patient Safety and Quality, Johns Hopkins Medicine (USA)
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Plenary 6: Humanising AI in Healthcare

Prof. Dr. Mathias Goyen, Chief Medical Officer, GE Healthcare (Europe)

Plenary 7: Improving Healthcare Value
Innovation to improve quality, safety, service, care and outcomes

Dr. Karen Luxford, Chief Executive Officer, Australian Council on Healthcare Standards (ACHS) and ACHS International (Australia)
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Plenary 8: How cost cutting in health systems impacts hospital services without compromising the quality care

• Dr Lalita Kongseeha, Deputy Hospital Director, Bangkok Hospital Phuket (Thailand)
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• Dr. Daniel Wibowo, Director, Christian Hospital Panti Wilasa (Semarang/Central Jawa) / Head, NHI Compartment, PERSI (Indonesian Hospital Association)
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• Dr. Juan Lucas Rosas, Quality Management Director, FV Hospital (Vietnam)

Innovations in Hospital Management Project

The UnDA Power Synergy : Comprehensive Daily Management System toward World-Class Excellence

Presenter:

Dr Lalita Kongseeha, Deputy Hospital Director, Bangkok Hospital Phuket (Thailand)
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D1. How to design a hospital that maximises the patient’s safety and improves outcomes

• Evidence Based Hospital Design to Maximise Patient Safety and Improve Outcomes
• Ensuring safety in hospital design: Fire Safety, Critical ventilation, Facility risks, etc.
• Modernisation of hospitals to make  patients feel at home

• Dr. Girdhar Gyani, Director General, Association of Healthcare Providers India
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• Dr. Thomas Kozlowski, Principal Consultant, Joint Commission International (USA)
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• Mr. Seang Teak Tan, Group Chief Operating Officer, Hoan My Medical Corporation (Vietnam)
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Moderator: Prof. Soetjipto, MD, Supervisory Board, UNAIR Hospital / Vice Chancellor, Airlangga University (Indonesia)

D2. How to use technological innovation in addressing the needs of the ageing population

• Continuum of care – patient experience for after hospital care
• Uberization of healthcare via telemedicine
• Home monitoring devices / Home nursing services

• Dr. Kaushik Banerjea, Director Medical Services, Portland District Health (Australia)
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• Dr. Mohamed Hamdy, Group Chief Operational Officer, Al Salama Hospital (UAE)
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Moderator: Dr. Rustico Jimenez, President, Private Hospitals Association of the Philippines, Inc.

D3. How to recruit, retain and develop the best to improve hospital services

• How to handle staff shortage – e.g. linking with universities; opening assistant roles to clinical staff
• How rural hospitals can attract and retain talent and professionals
• “Nurse educators' vital role in the future of nursing in Asia – a Japanese perspective

• Dr. Ferdinand Francis Maria Cid, CEO & President, Central Luzon Doctor’s Hospital (Philippines)
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• Prof. Dr. Nasronudin, Dr., SpPD., KPTI., FINASIM, President, Indonesian State University Hospital Association / Director, Universitas Airlangga Hospital (Indonesia)
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• Ms. Hiroe Koyanagi, Chief Nurse, Nursing Department, The Tokyo University Hospital (Japan)

Moderator: Dr. Sunil K Khetarpal, COO & MS, Rajiv Gandhi Cancer Institute and Research Centre (India)

D4. How to build patient trust and provide the best service & care

• Patients at the heart of healthcare: A customer champion program
• How to promote healthcare in remote areas and build the community's trust
• Experience in Indonesia: How Hospital Accreditation Policy can support MOH National Program in ensuring best service & care

• Mr. Richard Lirio, Chief Operating Officer, Tagaytay Medical Center (Philippines)
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• Mr. Tep Navy, Chief Operating Officer, Angkor Hospital for Children (Cambodia)
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• Dr. Wasista Budiwaluyo, Vice Chairman, International Relation Compartment, PERSI (Indonesian Hospital Association)
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Moderator: Dr. Shanthi Bansal, Director Medical Services, Apollo Hospitals Dhaka (Bangladesh)

D5. International Hospital Federation Senior Management Symposium

Dr. Eric de Roodenbeke, Chief Executive Officer, International Hospital Federation (Switzerland)

Ms Donelle Rivett, Senior Manager, Paxon Group / Fellow, Australasian College of Health Service Management (Australia)
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Innovations in Healthcare Technology Project
Incident Reporting and Learning System: A Technology and Culture change success

Customer Service Project
How to Improve Patient Experience by Improving the Admission Process

Community Involvement Project
Hospital Ship Specialist for Remote Community: Empowering People's Health and Social Care

Facility Management and Financial Improvement Project
Admiralty Medical Centre- A Health-Promoting Medical Facility

Presenters:

1. A/Prof Le Thi Anh Thu, Group Chief Medical Officer, Hoan My Medical Corporation (Vietnam)
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2. Mr. Lim Eng Chong, Senior Manager, Operations, Mount Elizabeth Novena Hospital (Singapore)
3. Dr. Nanda Aulya Ramadhan, M.Kes., Purwaningsih, S.Kep., M.Kes., and Dr. dr. Gadis Meinar Sari, M.Kes., Teaching Hospital of Universitas Airlangga (Indonesia)
4. Mr Donald Wai Wing Tai, Director, Hospital Planning and Infrastructure, Yishun Health & Ms Anuja Karve, Executive, Hospital Planning, Yishun Health (Singapore)
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E1. How to improve hospital operations to provide better quality of healthcare

• Using six sigma to improve healthcare services
• Re-engineering the healthcare industry: how clinicians as healthcare leaders can help improve the quality of hospital services
• Case study: Lean and six sigma implementation in King Hussein Cancer Center

• Dr. David Sun, Hospital Chief Executive, North District Hospital (Hong Kong)
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• Dr. Girdhar Gyani, Director General, Association of Healthcare Providers India
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• Dr. Asem Mansour, Chief Executive Officer / Director General, King Hussein Cancer Center (Jordan)
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Moderator: Dr. Girdhar Gyani, Director General, Association of Healthcare Providers India

POPULATION HEALTH

E2. How to handle large population demand with limited resources and still provide the best healthcare services

• How to promote preventive care and better manage population health
• How to engage the community and impact the capacity of public hospitals
• How to prepare hospitals in handling epidemics

• Mr Junaidi Khotib, Vice Rector, Business & Alumni Networking, Universitas Airlangga (Indonesia)
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• Dr. Kohar Hari Santoso, Head, East Java Provincial Health Office - Ministry of Health (Indonesia)
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• A/Prof Le Thi Anh Thu, Group Chief Medical Officer, Hoan My Medical Corporation / President, HCM Infection Control Society (Vietnam)
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Moderator: Dr. Yasunobu "Sunny" Iwasaki, Ph.D., MBA, Professor, Graduate School of Urban Management, Innovation in Healthcare Course, Osaka City University (Japan)

E3. How to manage the younger generation of staff to improve hospital services

• Tapping the unique potential of generations Y & Z
• Traditional ways to the millennial ways (use of tech, etc)

• Dr. Herbert Staehr, Vice President, Global Head of Transforming Care Delivery, Siemens Healthineers
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Moderator: Dr. Shanthi Bansal, Director Medical Services, Apollo Hospitals Dhaka (Bangladesh)

E4. How to implement value-based care from the patient’s perspective to improve patient experience

• The concept of “Continuity of Care” and improvement in the value of healthcare service
• How to better work with patient organizations
• How new care models can ensure a step change in quality of care, access to services and efficiency

• Dr. Margarito Hernandez, President & CEO, Our Lady of Caysasay Medical Center (Philippines)
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• Dr. Karen Luxford, Chief Executive Officer, Australian Council on Healthcare Standards (ACHS) and ACHS International (Australia)
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• Mr. Mohammed Farouk, Associate Vice President -Strategy & Marketing, Dr. Rela Institute & Medical Centre (India)
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Moderator: Mr. Md. Mostafizur Rahman, Medical Record Manager, FV Hospital (Vietnam)

Hospital Chief Executive of the Year
Gemba Power Walk’- first ever executed in healthcare, impact on twelve dimensions of patient safety culture to turn Hanh Phuc International Hospital into excellence

Talent Development Project
PCAS Minimally Invasive Surgery Training Center

Nursing Excellence Project
Improving health and anchoring care in the community through NUHS CareHub

Most Improved Local Hospital
Vinmec Rising: An innovative approach to engagement of staff in innovation and quality improvement

Presenters:

1. Ms Nguyen Thi Ngoc Hanh, Quality Management, Senior Manager, Hanh Phuc International Hospital (Vietnam)
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2. Dr. Alfred Allen E. Buenafe, Executive Director, Philippine Center for Advanced Surgery, Cardinal Santos Medical Center (Philippines)
3. SNC Jeffrey Yoo & Mr Johnny Chan, National University Health System (Singapore)
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4. Dinh Thuy Duong, Head of Quality Management, Vinmec Healthcare System (Vietnam)

MEDICO-LEGAL

F1. How to address medico legal issues

• Medico-legal awareness among healthcare professionals – where are we now?
• Legal aspects of lapses in patient safety: Medication errors, falls, nosocomial infection, wrong site surgery and more
• Medical Association and their role in addressing medico-legal issues

• Dr. Arif Mahmud, Senior General Manager, Apollo Hospitals Dhaka (Bangladesh)
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• A/Prof Nguyen Thi Ngoc Dung, Vice President, Vietnam Medical Association / Professor, University of Medicine Pham Ngoc Thach (Vietnam)

Moderator: Dr. Thambirajah Mahadevan, Chief Executive Officer, Association of Private Hospitals of Malaysia

F2. How hospitals can strengthen healthcare systems in the digital age to ensure better health outcomes

• Healthcare systems and how to implement cyber security
• Case experience: Planning and preparing for healthcare systems security

• Dr. Sun Seung-Hoon, Chief Executive Officer, Sun Medical Center (South Korea)
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• Dr. Sitt Paing, General Manager, ICT and Innovation Department, Pun Hlaing Siloam Hospital (Myanmar)
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Moderator: Dr. Widyatusti Wibisono, Head, International Relation Compartment, PERSI (Indonesian Hospital Association)

F3. How to market hospitals to generate more patients

• How to build your hospital brand using digital platforms
• Website, online messaging lines, and social media accounts: are these necessary?
• How can you utilise marketing tools in handling public relations
• How marketing can help improve hospital and patient relation

• Ms. Nguyen Thi Le Thu, Marketing & Business Development Director, FV Hospital (Vietnam)
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• Dr. Aung Pyae Kyaw, Executive Director, Asia Royal Hospital (Myanmar)
• Dr Lia G Partakusuma, Support Director, Harapan Kita National Cardiovascular Center / Secretary General, PERSI (Indonesian Hospital Association)
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Moderator: Ms Ch’ng Lin Ling, Hospital CEO, ParkCity Medical Centre (Malaysia)

F4. How to maintain the right patient-doctor expectation and vice versa to improve patient experience

• Tools that can support better communication between patients/doctors
• Case study: Successful improvement in processes to ensure that patient’s and doctors’ expectations are met

• Dr. Agus Suryanto, Chief Executive Officer, Dr. Kariadi General Hospital Medical Center (RSUP Dr. Kariadi) (Indonesia)
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• Mr. Abdul Razak, Chief Human Resource Officer, Bin Omeir Medical Group (UAE)
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Moderator: Mr Michael L Giuliano, BSc MSc, Executive Director, Australian Council on Healthcare Standards International (Australia)

F5. How public-private and private-private partnerships are implemented in different countries to improve outcomes

• Vietnam Perspective: Developing public hospitals
• Hong Kong Perspective: Development of Public-Private Healthcare Partnership
• Malaysia Perspective: Private hospital services in supporting special treatments

• Dr. Truong Vinh Long, cum CEO, Gia An 115 Hospital / Healthcare Managing Director, Hoa Lam Corporation (Vietnam)
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• Dr Choy Khai Meng, Chief Manager (Service Transformation), Hospital Authority (HA) / Consultant (Public-Private Partnership), Food and Health Bureau (FHB)
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• Datuk Dr. Kuljit Singh, President, Association of Private Hospitals of Malaysia / Medical Director, Prince Court Medical Centre (Malaysia)
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Moderator: Mr. Enno Nehrbass, Head of Strategy, Asia Pacific, Siemens Healthineers